Frequently Asked Questions

Find answers to common questions about our products and services

We deliver across Canada, including major cities and surrounding areas. For large or recurring orders, we also offer customized delivery solutions for businesses and auto shops.

Most orders are processed within 1–2 business days. Delivery typically takes 2–3 days depending on your location and order size. Express or same-day delivery may be available in select areas.

Yes. Prime Drive Oils specializes in bulk and wholesale distribution for mechanics, dealers, and fleets. Contact our team for volume pricing and delivery scheduling options.

Yes. Local pickup is available from our warehouse. You can select the pickup option during checkout or contact us to arrange a specific time.

Shipping rates are calculated at checkout based on weight, size, and destination. Orders over a set amount may qualify for free delivery — check our promotions for details.

Please inspect your delivery upon arrival. If you notice damage or missing items, contact our support team immediately with photos — we’ll resolve it quickly.

Yes. We carry a full range of certified and approved oils, including Dexos™, API, and CK-4 standards to ensure top performance and protection.

Absolutely. We offer scheduled deliveries for garages, dealerships, and fleets to ensure you never run out of essential oils and lubricants.